Shipping Policy

Order Processing Time

• It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
• Generally, orders are shipped within 5-7 working days of order. confirmation/payment. Orders made on the weekends might experience delay.
• Our warehouse only operates on Monday – Saturday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

 

Shipping Cost & Time

 

Total Delivery Time = Processing Time + Shipping Time (depending on your location)

Note: Our shipping cost is calculated based on weight: $5 will be added for every additional 500g.
To give you peace of mind, we also offer Shipping Insurance for just $3, which includes:

1. Full coverage of return shipping cost if the item is returned due to quality issues or shipping damage.

2. Fast and easy claims process.

 

Shipping Location

• We only offer delivery in the United States (excluding Alaska, Hawaii, and Guam), Australia, Austria, Canada, France, Germany, Italy, Netherlands, Poland, Spain, United Kingdom.
• P.O. Box or APO/FPO/DPO and International delivery are not available now.

 

Tracking

• You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
• Tracking information may take 48 to 72 hours to update.
• If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

 

Delivery Time Exceeded

• If your order is delayed, please contact us via email service@bobbleheadsgifts.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

 

Order Cancellations

• We can cancel your order if you contact us promptly after your purchase. If your payment has been completed but the product has not yet been manufactured, you can cancel your order before the product is manufactured. We will issue a full refund.
• Once the product is in production, the order cannot be canceled. If you insist on canceling or changing your order, we will charge a 50% restocking fee based on the price of the item, as the item is made to order and can no longer be sold as new.
  

 

About Custom

• In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs, duties, or tariffs.

 

About Sales Tax

• We do not charge any sales tax on orders.

 

Should you have any questions about the Shipping Policy, please contact us: 

Email: service@bobbleheadsgifts.com

Phone: +1 (937) 931-4068

Address: 242 Linden Street, Fort Collins, CO, 80524, United States. (Note: This address is not the return address)

Working Hours: Monday to Saturday: 9am - 10pm PST