Custom Bobblehead FAQ

Production time depends on the product, proof approvals, revision requests, and the shipping method you choose. Standard production is usually about 2-7 days, while VIP3 fastest sculpting can be completed in 1 day without proof review. Standard shipping usually takes 7-9 business days, and express shipping usually takes 3-5 business days. For full timing details, please see our Shipping Policy.

Yes. Proof-inclusive orders include free proof photos during production, so you can review the design and request revisions before we finalize your bobblehead. VIP3 fastest sculpting is the exception because it is produced without proof review.

If your bobblehead is still in the early production stage, we may be able to accommodate certain changes. Please contact us as soon as possible at support@bobbleheadsgifts.com with your order number and the details you want to update.

You can upload the photo you want us to use, but clear, front-facing photos with good lighting work best. Extra side-view or detail photos help our artists capture the person, hairstyle, clothing, and expression more accurately — email any additional photos to support@bobbleheadsgifts.com with your order number.

Yes. You can request logos, names, short messages, or other text details on the bobblehead, base, clothing, or props. Please describe the placement clearly and upload any reference images when you order.

Our bobbleheads are handcrafted with polymer clay and finished by artists to create a durable, detailed personalized figure.

Yes. Add special requests in the note box on the product page, or email us at support@bobbleheadsgifts.com after ordering. For a completely custom pose, outfit, or scene, browse our fully custom bobblehead options.

After placing an order, you will receive a confirmation email with your order number. You can check your order progress by contacting our support team at support@bobbleheadsgifts.com.

Please check your spam or junk folder first. If you still cannot find the confirmation email, contact us with your full name and the email address used at checkout.

If production has not started, we may be able to update your order. Please email us as soon as possible with your order number and requested changes.

You may request a cancellation before production begins. Once sculpting or proof work has started, the order becomes non-refundable because each bobblehead is customized for one customer.

We are sorry for the inconvenience. Please contact us within 3 days of delivery and include clear photos of the issue. If the problem was caused by production or shipping damage, we will help arrange a remake or another suitable solution.

Because custom bobbleheads are personalized products, returns and exchanges are not accepted for personal preference reasons. If your item arrives damaged or has a production issue, please contact us for help. For details, please review our Return & Refund Policy.

Choose a product style, upload your photo or photos, and fill in the customization details on the product page. If you want to build the body, pose, outfit, and props from scratch, start with our fully custom bobblehead collection.

Clear, front-facing photos with good lighting work best. To help our artists capture likeness and detail, you can also send additional side views, close-ups, or group photos by email to support@bobbleheadsgifts.com with your order number.

Yes. We can customize clothing colors, styles, logos, and other visible details. Describe your preferences clearly when ordering, and upload reference images whenever possible.

Yes. We can customize poses and add simple props such as books, microphones, coffee mugs, sports gear, or work accessories. Tell us what you have in mind when you place the order.

Proof-inclusive orders include unlimited revisions within reasonable limits, so you can refine the design before final approval until you are satisfied.

Yes. We offer couple, family, group, and pet bobblehead options. You can also combine people and pets in one scene when the product format supports it.

Yes. We welcome bulk orders for companies, teams, schools, events, and corporate gifts. If you need multiple custom bobbleheads, start from our bulk order page so we can review quantity, timeline, design requirements, and shipping needs.

Yes. Bulk pricing depends on quantity, complexity, and delivery requirements. Please contact us through the bulk order page or email support@bobbleheadsgifts.com for a custom quote.

Yes. We can customize uniforms, logos, office scenes, event themes, and other brand-related details. Please provide reference images and any brand requirements when requesting a quote.

Yes. We can provide invoices and assist with documentation needed for company purchasing or accounting processes.

Bulk production timelines depend on quantity, complexity, sample approval, revision rounds, and shipping destination. Typically, orders under 50 pieces take around 2–3 days, while larger orders may require 3–6 days. We will provide a clear estimated timeline when quoting your order.

Yes. For bulk orders, we can create one or more samples for approval before moving into full production.

Yes. We can support split shipping to different locations when needed. Please share the address and distribution requirements during the quote process.

Shipping cost depends on the order weight, destination, and shipping method. The current standard single-person shipping fee is $15, with free shipping on orders over $139. Final shipping cost is shown during checkout. For more details, see our Shipping Policy.

Yes. Shipping insurance is available at checkout for only $3. It can help cover return shipping costs in case of quality issues or transit damage.

Once your order ships, you will receive a tracking number by email. You can use that number to track the package on the carrier's website.

Delays can occasionally happen because of customs, weather, carrier conditions, destination, or peak-season volume. If your order is significantly delayed or missing, please contact support@bobbleheadsgifts.com, and we will help you check the shipment so soon as possible.

Some carriers may not deliver to PO Boxes or APO/FPO addresses. If you are unsure, please contact us before ordering, and we will check the available options for you.

We want your custom bobblehead to feel right before it is finished. Proof-inclusive orders include preview photos during production, and you can request revisions before final approval. Once you approve the final version, no further design changes can be made.

If your item arrives broken or damaged in transit, please contact us within 3 days of delivery with clear photos of the damage. If the issue is confirmed, we will help arrange a remake or another suitable solution.

Because every bobblehead is personalized, we do not accept returns or exchanges for personal preference reasons. If there is a production error or quality issue, please contact us for help. For details, see our Return & Refund Policy.Thank you for your understanding.

If a remake is approved, production will start as soon as possible. The remake timeline depends on the item, proof requirements, revision needs, and the shipping method used.

If you notice an error after placing your order, such as the wrong name, photo, or customization detail, please contact us as soon as possible. If production has not started, we can usually correct the detail without extra cost.